Arch Creek Animal Clinic - North Miami Beach, Florida

daniesza

I went in there for the one dollar special to treat a kitten that I rescued a week ago.
Everybody was super sweet. The place is very clean..
It’s close to my house.
Everything is perfect.

Except for that one dollar turned into $293 for a simple eye infection that my little kitten had.
When I got home, I checked the prices for the medication’s online. Because I didn’t realize it, and until I left that I didn’t have to buy the medication from them. They could’ve written me a prescription.

They were a fraction of the cost blind than what they had sold them to me.
I was not given a prescription I was given the medication opened by them to they show me how to apply it, they were stealth in “making you trust the specialist”.

They also told me that blue eye cats have the issue of dry eye. I looked it up. I cannot find anywhere that says this.

Another thing that I wasn’t comfortable with is that they said they had to do some tests, but they weren’t clear about the test, nor did they tell me the cost of what they were going to do on my kittens eye. And then they remove the kitten from the room without me and five minutes later they came back. I did not see any results of any test. Tomorrow I plan on calling to see the results of the test that cost $111.

So that when the diagnosis was given, me by the doctor who came in for two minutes and told me how to apply it. They open the medication applied the medication together the two of them and he left. His assistant who works hand in hand passed me the bill for $293 with The ointment and eyedrops.

I plan on calling them tomorrow To ask for the results and to also ask for a refund of the overcharge for those two medication’s that I can get for the third of the price.

But I did want to lay this out because everybody raves about this place and it’s true. They’re very nice And the place is clean and everybody seems to love them .
But my experience today with a cat who I rescued, and you would think that they would be a little bit more helpful. Just seem to scam me with that dollar introductory visit.

I’m really disappointed because I really was hoping to find a great vet after experiencing a terrible experience with the former vet.

Just because people are nice and smile and play with your pet, wearing scrubs does not mean that they’ll not take you for everything you’ve got because you need their expertise. They’ll just be nice and smiley as they do it.

I’m shocked.

katie kanuch

I have lived in Miami for 4 years now, and have been taking my dogs to Arch Creek. I’ve had a couple of medical emergencies with one of my miniature dachshunds, Salami. Arch Creek has handled these situations for me with ease. We usually have Hilda Hernandez as our nurse when we have to come in, and she displays such extreme kindness, compassion, professionalism, and just a general love for her job and all the animals who come in. She treats Salami as if he were her own dog. They’re so lucky to have her there!! We just love her, and honestly the whole staff! When I call in, Roxy often answers the phone and she is super efficient and sweet, and Doctor Williams is incredible and I feel confident in trusting him and all of his staff with my pets, whether it be a routine checkup, or emergency surgery. Love you guys!!! God bless! So thankful to have you here in Miami. ❤️

jackie sommer

I brought my dogs to Arch Creek Animal Hospital. Staff and Vet were very professional and caring. The place is immaculate clean. I will be going back and referring patients

Rocío Montes Serrano

This review is long overdue. These is my primary veterinary. The service is really great and the prices are affordable. Once I had an emergency with my baby frenchie and they were able to attend it right away.

It is hard to find a veterinarian who care more about the animals than the money, so I was very lucky to find Arch Creek Clinic.

Thank you guys!

MADILE DE SEGUINS

I have been going to Arch Creek for almost 10 years. Dogs, cats...I have nothing but positives. From the moment you come in, you know you will receive attention, care and professionalism. They will always try to accommodate your busy schedule, they are on time, they take the time to ask you the right questions and will make sure to provide vital information for the care of your pets. I have lost pets, and I only received genuine compassion from all the amazing staff. And for that I am truly grateful.

Shanalynne Wesner

I brought my boxer Meatball to have his eye examined after noticing it was swollen to make sure he didn’t have a scratched cornea. I was able to make a same day appointment with Roxy who answered the phone when I called early this morning. She was fast and efficient in making sure I could schedule an appointment today. Both Roxy and Cory that were at the front reception were very kind and helpful.
Dr. Williams and Nurse Teresa are absolutely wonderful at their job. My dog is scared of men, scared of going to the vet, and the way they treated Meatball putting him at ease and being very gentle with him I couldn’t be more thankful.
I’m so grateful after all these years living in Miami I have finally found a vet that I can trust and feel safe with. I’m an anxious dog mom and they were so nice putting me at ease as well.
Thank you to everyone at Arch Creek Animal Clinic for exceptional service and care for my fur baby!

Amaru Moraga

I totally recommend this clinic. We received an amazing service by professional staff. Prices are super affordable a they genuinely care for their patients.

Del

Amazing staff, your animal will be cared for. However, make sure to get accurate quotes for overnight stays at hospitals of your pet will need overnight care.